Refund policy
Returns & Refunds Policy
Due to the nature of our products, all Alexa’s Formula powder toppers are final sale and not eligible for return.
Powder toppers are consumable pet food products, and for safety and quality reasons, we cannot accept returns on food or supplement items once they have been shipped. This applies to all opened, unopened, or unused products.
We strongly encourage customers to review ingredient lists and product details carefully before purchasing. If you have questions about whether a product is right for your dog, please contact us prior to ordering—we’re happy to help.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at support@alexasformula.com within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
If approved, we will issue a replacement or refund at no additional cost to you.
Non-Returnable Items
The following items are non-returnable:
- All powder toppers and consumable products
- Sale or promotional items
- Gift cards
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.
Contact Us
For any questions regarding your order, please contact us at:
support@alexasformula.com
